Every business owner requires a business phone service, but each business’s needs are unique. It’s important to understand the different types of business phone service available so that you can balance those options against your needs and select the type of service that works for you. There are three basic types of business phone service: standard, mobile and VoIP.
Standard Telephone Service
Provided by companies like AT&T and Verizon, this type of service uses analog signals to send and receive calls. This is the standard telephone service that most people have in their homes, with added features for small businesses including caller id, call transfer, three party conferencing, ring back, group calling, etc.
Many small businesses choose traditional phone service when opening their first office because it’s the solution with which they are most familiar. This type of business phone service is generally more expensive and offers fewer features than some other business phone service on the market today.
Many small business owners rely on mobile phones as their primary business phone service. This can work well if you are the sole proprietor and don’t require anyone else to answer the phone. You can set up your mobile phone with your own professional-style greeting, identifying your business by name. But once your business grows beyond a solo gig, it’s typically time to upgrade to a more versatile and feature-rich business phone service.
VoIP (Voice over Internet Protocol) is phone service provided over the Internet. With a high-speed connection, you can get quality business phone service through the Internet instead of using your local phone company. VoIP is sometimes called IP Telephony or Internet Telephony.
In a VoIP environment, the telephone handsets are called IP phones and are essentially mini computers (that look like regular business phones). They use the Internet connection, just like a computer, to operate.