The Phonebooth team is determined to provide the best level of support to our OnDemand customers whether online, via email or over the phone. We have developed a collaborative support model to best help our customer in a timely manor. The following FAQ will help identify the best ways to get help from the Phonebooth team.
Where can I find service documentation?
We have built up a repository of documentation in our Phonebooth Community. Feel free to browse or search our documentation here. The Community is a vast repository of information that is easily searchable and should answer most questions.
How can I ask a question about my Phonebooth service?
First you should search the Phonebooth Community to make sure the questions has not already been answered for another user. If the question is not in the Community, then ask it. We have a team of product experts and even experienced customers who will answer your question quickly. If you ask a question via ticketing or email, it may take longer to be answered.
Can I enter a support ticket online?
Yes you can. This article will explain how.
Can I email support?
Yes you can email support at email@example.com. this will automatically open a ticket but without any information, it might not be prioritized properly. This is a good method if you are locked out of your service and unable to open a ticket via the portal.
Can I call into Support?
Yes you can by dialing 855-MyBooth (855.692.6684). This team will appropritely prioritize your request for engineering support. They will direct general questions to the Phonebooth Community.
What do I do if I can't login to my Phonebooth Portal?
Send in an email to firstname.lastname@example.org. Make sure to identify your company name or domain is in the email.
Where should I go if I have a suggestion or feature request?
We have a very active community of customers making suggestions, sharing ideas and voting on what they need. Join the feedback community to begin making a difference. The feedback community is currently located at feedback.phonebooth.com.