The Phonebooth team is determined to provide the best level of support to our OnDemand customers whether online, via email or over the phone. We have developed a collaborative support model to best help our customer in a timely manor. The following FAQ will help identify the best ways to get help from the Phonebooth team.
Where can I find service documentation?
We have built up a repository of documentation in our Phonebooth Community. Feel free to browse or search our documentation here. The Community is a vast repository of information that is easily searchable and should answer most questions.
Can I email support?
Yes you can email support at firstname.lastname@example.org. this will automatically open a ticket but without any information, it might not be prioritized properly. This is a good method if you are locked out of your service and unable to open a ticket via the portal.
Can I call into Support?
Yes you can by dialing 855-MyBooth (855.692.6684). This team will appropritely prioritize your request for engineering support. They will direct general questions to the Phonebooth Community.
What do I do if I can't login to my Phonebooth Portal?
Send in an email to email@example.com. Make sure to identify your company name or domain is in the email.
Where should I go if I have a suggestion or feature request?
We have a very active community of customers making suggestions, sharing ideas and voting on what they need. Join the feedback community to begin making a difference. The feedback community is currently located at feedback.phonebooth.com.
Can I enter a support ticket online?
Yes you can. The form below will directly open a ticket so you don't have to call.